Organizational Citizenship Behaviour: Work Life Balance atau Emotional Intelligence pada Industri E-Commerce Suku Cadang Otomotif
DOI:
https://doi.org/10.55336/jpb.v4i2.133Keywords:
Work-Life Balance, Emotional Intelligence, Organizational Citizenship BehaviourAbstract
Penelitian ini bertujuan untuk menganalisis pengaruh work-life balance dan emotional intelligence terhadap Organizational Citizenship Behavior (OCB). Responden penelitian adalah karyawan e-commerce suku cadang otomotif. Sampel sebanyak 59 responden. Metode pengumpulan data menggunakan skala Likert pada work-life balance dan emotional intelligence sebagai variabel eksogen dan Organizational Citizenship Behavior sebagai endogen. Structural Equation Model (SEM)- Partial Least Square (PLS) sebagai teknik analisis data. Berdasarkan hasil penelitian ditemukan bahwa pertama, work-life balance berpengaruh positif dan signifikan terhadap OCB. Kedua, emotional intelligence mempengaruhi OCB secara positif dan signifikan. Penelitian menunjukkan bahwa dengan meningkatkan work-life balance dan emotional intelligence dapat meningkatkan OCB. Secara keseluruhan, penelitian ini memberikan kontribusi yang signifikan bagi pengembangan penelitian di bidang manajemen sumber daya manusia dan perilaku perusahaan e-commerce suku cadang otomotif.
References
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Duong, T. H. N., & Nguyen, T. T. (2023). Impact of Emotional Intelligence on Employees’ Job Performance: A Case Study of FPT Telecom Joint Stock Company. Atlantis Press International BV. https://doi.org/10.2991/978-94-6463-150-0_2
Ghozali, I. (2018). Desain Penelitian Kuantitatif dan Kualitatif untuk Akuntansi, Bisnis dan Ilmu Sosial Lainnya. Universitas Diponegoro.
Hamid, F. A., Widodo, S. E., & Buchdadi, A. D. (2022). The Influence of Transformational Leadership, Emotional Intelligence, Organizational Climate, and Teamwork, Towards Organizational Citizenship Behavior of Civil Servants. International Journal for Applied Information Management, 2(3), 23–36. https://doi.org/10.47738/ijaim.v2i3.35
Helvaci, A. M., & Eker, N. (2019). The Effect of Teachers’ Work-Life Balance On Organizational Citizenship Behavior. The Effect of Teachers’ Work-Life Balance On Organizational Citizenship Behavior, 6(6), 59–81. https://doi.org/10.5281/zenodo.3407733
Heriyadi, H., Tjahjono, H. K., & Rahayu, M. K. P. (2020). Improving Organizational Citizenship Behavior through Job Satisfaction, Leader-Member Exchange, and Work-Life Balance. Binus Business Review, 11(2), 97–104. https://doi.org/10.21512/bbr.v11i2.6193
Kerdpitak, C., & Jermsittiparsert, K. (2020). The influence of organizational culture, employee commitment and organization citizen behaviour on the HRM practices: Mediating role of perceived organization support. Systematic Reviews in Pharmacy, 11(1), 407–415. https://doi.org/10.5530/srp.2020.1.52
Kim, D., & Park, J. (2022). The way to improve organizational citizenship behavior for the employees who lack emotional intelligence. Current Psychology, 41(9), 6078–6092. https://doi.org/10.1007/s12144-020-01104-5
Kim, S., Vaiman, V., & Sanders, K. (2022). Strategic human resource management in the era of environmental disruptions. Human Resource Management, 61(3), 283–293. https://doi.org/10.1002/hrm.22107
Miao, C., Humphrey, R. H., & Qian, S. (2020). The cross-cultural moderators of the influence of emotional intelligence on organizational citizenship behavior and counterproductive work behavior. Human Resource Development Quarterly, 31(2), 213–233. https://doi.org/10.1002/hrdq.21385
Nazarian, A., Atkinson, P., Foroudi, P., & Edirisinghe, D. (2021). Factors affecting organizational effectiveness in independent hotels – The case of Iran. Journal of Hospitality and Tourism Management, 46(March), 293–303. https://doi.org/10.1016/j.jhtm.2021.01.002
Niqab, M., Hanson, J., Bangert, A., Kannan, S., Sharma, S., & Ghaffar, A. (2019). Measuring Organizational Citizenship Behaviors (OCB) in Secondary Schools in Pakistan and a Comparison with Factors of a School Growth Mindset Culture. International Journal of Learning and Development, 9(2), 83. https://doi.org/10.5296/ijld.v9i2.14919
Rasheed, R., Rashid, A., Amirah, N. A., & Afthanorhan, A. (2023). Quantifying the Moderating Effect of Servant Leadership between Occupational Stress and Employee In-Role and Extra-Role Performance. Quality - Access to Success, 24(195), 60–68. https://doi.org/10.47750/qas/24.195.08
Tabiat, A. (2022). Emotional intelligence and instructors ‘performance in Lebanese private universities. The EURASEANS: Journal on Global Socio-Economic Dynamics, 4(35), 106–120.
Thevanes, N., & Harikaran, S. (2020). Work-Life Balance and Organizational Performance: The Mediating Role of Organizational Citizenship Behavior. Asian Journal of Social Sciences and Management Studies, 7(4), 280–287. https://doi.org/10.20448/journal.500.2020.74.280.287
Wahyuningrat, Kurniasih, D., Setyoko, P. I., & Saputra, A. S. (2022). The Effect of Emotional Intelligence, Organizational Commitment and Perceived Organizational Support (POS) on Organizational Citizenship Behavior(OCB) of Government staff. Res Militaris, 12(2), 7184–7195.
Wilkanandya, U. I., & Sudarma, K. (2020). The Role of Organizational Commitment in Improving Organizational Citizenship Behavior. Management Analysis Journal, 9(3), 300–309. https://doi.org/10.15294/maj.v9i3.36883
Yorulmaz, M., & Karabacak, A. (2021). Organizational justice perception and organizational citizenship behavior of shipyard workers: the role of identification and emotional intelligence. Maritime Business Review, 6(3), 268–279. https://doi.org/10.1108/MABR-08-2020-0054
Adnan, M. (2021). Sustainable Business and Society in Emerging Economies Organizational Citizenship Behavior as a Consequence of Work-Life Balance: The Mediating Role of Burnout and Moderating Role of Employee Engagement. 3(4), 683–695. www.publishing.globalcsrc.org/jbsee
C. Meniado, J. (2020). Organizational Citizenship Behavior and Emotional Intelligence of EFL Teachers in Saudi Arabia: Implications to Teaching Performance and Institutional Effectiveness. Arab World English Journal, 11(4), 3–14. https://doi.org/10.24093/awej/vol11no4.1
Dian Lestari, & Rahardianto. (2021). Work Life Balance And Job Satisfaction Of Lecturer In Faculty Of Economics And Business Unjani. International Journal of Science, Technology & Management, 2(5), 1491–1504. https://doi.org/10.46729/ijstm.v2i5.315
Divya, G., & Gupta, K. (2022). The Emerging Challenges of Human Resource Management. Journal of Positive School Psychology, 6(4), 2975–2979. http://journalppw.com
Duong, T. H. N., & Nguyen, T. T. (2023). Impact of Emotional Intelligence on Employees’ Job Performance: A Case Study of FPT Telecom Joint Stock Company. Atlantis Press International BV. https://doi.org/10.2991/978-94-6463-150-0_2
Ghozali, I. (2018). Desain Penelitian Kuantitatif dan Kualitatif untuk Akuntansi, Bisnis dan Ilmu Sosial Lainnya. Universitas Diponegoro.
Hamid, F. A., Widodo, S. E., & Buchdadi, A. D. (2022). The Influence of Transformational Leadership, Emotional Intelligence, Organizational Climate, and Teamwork, Towards Organizational Citizenship Behavior of Civil Servants. International Journal for Applied Information Management, 2(3), 23–36. https://doi.org/10.47738/ijaim.v2i3.35
Helvaci, A. M., & Eker, N. (2019). The Effect of Teachers’ Work-Life Balance On Organizational Citizenship Behavior. The Effect of Teachers’ Work-Life Balance On Organizational Citizenship Behavior, 6(6), 59–81. https://doi.org/10.5281/zenodo.3407733
Heriyadi, H., Tjahjono, H. K., & Rahayu, M. K. P. (2020). Improving Organizational Citizenship Behavior through Job Satisfaction, Leader-Member Exchange, and Work-Life Balance. Binus Business Review, 11(2), 97–104. https://doi.org/10.21512/bbr.v11i2.6193
Kerdpitak, C., & Jermsittiparsert, K. (2020). The influence of organizational culture, employee commitment and organization citizen behaviour on the HRM practices: Mediating role of perceived organization support. Systematic Reviews in Pharmacy, 11(1), 407–415. https://doi.org/10.5530/srp.2020.1.52
Kim, D., & Park, J. (2022). The way to improve organizational citizenship behavior for the employees who lack emotional intelligence. Current Psychology, 41(9), 6078–6092. https://doi.org/10.1007/s12144-020-01104-5
Kim, S., Vaiman, V., & Sanders, K. (2022). Strategic human resource management in the era of environmental disruptions. Human Resource Management, 61(3), 283–293. https://doi.org/10.1002/hrm.22107
Miao, C., Humphrey, R. H., & Qian, S. (2020). The cross-cultural moderators of the influence of emotional intelligence on organizational citizenship behavior and counterproductive work behavior. Human Resource Development Quarterly, 31(2), 213–233. https://doi.org/10.1002/hrdq.21385
Nazarian, A., Atkinson, P., Foroudi, P., & Edirisinghe, D. (2021). Factors affecting organizational effectiveness in independent hotels – The case of Iran. Journal of Hospitality and Tourism Management, 46(March), 293–303. https://doi.org/10.1016/j.jhtm.2021.01.002
Niqab, M., Hanson, J., Bangert, A., Kannan, S., Sharma, S., & Ghaffar, A. (2019). Measuring Organizational Citizenship Behaviors (OCB) in Secondary Schools in Pakistan and a Comparison with Factors of a School Growth Mindset Culture. International Journal of Learning and Development, 9(2), 83. https://doi.org/10.5296/ijld.v9i2.14919
Rasheed, R., Rashid, A., Amirah, N. A., & Afthanorhan, A. (2023). Quantifying the Moderating Effect of Servant Leadership between Occupational Stress and Employee In-Role and Extra-Role Performance. Quality - Access to Success, 24(195), 60–68. https://doi.org/10.47750/qas/24.195.08
Tabiat, A. (2022). Emotional intelligence and instructors ‘performance in Lebanese private universities. The EURASEANS: Journal on Global Socio-Economic Dynamics, 4(35), 106–120.
Thevanes, N., & Harikaran, S. (2020). Work-Life Balance and Organizational Performance: The Mediating Role of Organizational Citizenship Behavior. Asian Journal of Social Sciences and Management Studies, 7(4), 280–287. https://doi.org/10.20448/journal.500.2020.74.280.287
Wahyuningrat, Kurniasih, D., Setyoko, P. I., & Saputra, A. S. (2022). The Effect of Emotional Intelligence, Organizational Commitment and Perceived Organizational Support (POS) on Organizational Citizenship Behavior(OCB) of Government staff. Res Militaris, 12(2), 7184–7195.
Wilkanandya, U. I., & Sudarma, K. (2020). The Role of Organizational Commitment in Improving Organizational Citizenship Behavior. Management Analysis Journal, 9(3), 300–309. https://doi.org/10.15294/maj.v9i3.36883
Yorulmaz, M., & Karabacak, A. (2021). Organizational justice perception and organizational citizenship behavior of shipyard workers: the role of identification and emotional intelligence. Maritime Business Review, 6(3), 268–279. https://doi.org/10.1108/MABR-08-2020-0054
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Copyright (c) 2023 Enny Noegraheni Hindarwati, Vinash Pagliuca, Ammar Salim, Calver Calver
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